Showing posts with label Personality. Show all posts
Showing posts with label Personality. Show all posts

Sunday, June 22, 2014

MEMORIES OF MY FIRST SUPERIOR

The first sight of the factory from outside the gate was stunning and beautiful. Three buildings that were three different companies of the same organization stood close to each other and each looked like a master piece in civil engineering. Lush green lawns filled with flowers in full bloom, adorned the areas surrounding each of these buildings. Many times a new recruit gets so overwhelmed with the sheer grandeur of these types in a large organization and would never know the imminent political undercurrents that would soon engulf him. It was the same with me too. It was my first job and my father had come with me on the first day and waited outside till I disappeared through the entrance to the factory reception area. He was proud as would have been the case with any parent, as he could always hold his head high in his social circle and tell his friends and relatives that his son was with one of the biggest engineering giants in India.




It took about a week for the orientation to slip by and then I met my first superior. I looked at him like I looked at my teacher, with so much reverence and awe. I was already given the role of a shift supervisor along with a senior supervisor. Before my boss stepped into the bay every day, he would bend and touch the ground first and then his forehead as a mark of worship. I liked it and I also started putting the cross before I stepped into the bay. Sometimes it’s funny that we tend to learn many things from our first superior. I liked the way he walked around the bay with his hands behind his back like an army officer.

When he found some time he would tell me that he would spend some time with me to teach me CNC programming and he led me to a few manuals related to the same. I think due the busy schedules that he go into later, we never really got a chance to sit down. The manuals were soporific to be frank and I really battled with it in my night shifts, trying to get something out of it and all attempts turned out futile.  Each time I saw my boss go past me I always had this feeling he would ask me about what I have done in CNC programming and I really could not do much. But a few days later, I found a friendly worker Freddy Cunningham who took me up the CNC horizontal boring machine and gave me a good introduction to CNC programming with all the practical nuances. And with that I really took off well.

But although we saw each other many times, my boss never asked me what I was into or what I had learnt. We smiled when I wished him each morning and his smile would reveal his grayish yellow teeth dressed with the betel that he was constantly chewing. He was bald and very beautifully kept the few hairs that remained on the central part of his head well set. On some days especially when the workers showed extreme dissent, and things were beyond his control, I could see him sitting alone in his cabin with his hair ruffled and his composure all gone. I would be sitting just outside his cube in the department room and the muffled hum of the machines and cranes would still be heard through the closed door.  The smell of coolant from used waste cloth and that of tools and inserts that lay around would be all over the room. There were two glass panes for his cube through which people from outside could see him.  All the supervisors would be out in the bay and I could see my boss sometimes sit just gazing and allowing his thoughts to drift through his mind. Having been there by then for a few weeks, I had also got to hear the political scene out there and what my boss was going through. This face of my boss, that face of helplessness in the middle of extreme tension and pressure, had and still does have a great impact on me. This is what makes me unconsciously run away from political scenes anywhere.

Our CEO would walk through the factory bays on a few days in a week. No one knew when he would do that. But the moment he stepped into the bay, there would be people who would quickly send signals to all the supervisors and managers and the whole place would assume theatrical dimensions.  My boss would rush to the latest horizontal boring machine that had been procured just months back and which was the cynosure of the top leadership. He would then join the workman on the carriage and go up in it at about twenty feet and be there in the pretext of having extreme focus of the machining that was in progress. 

Once the CEO left, my boss would leave the place as though the Scene 1 of Act 1 was over with no emotions attached to what went by.  I did not like this facet of my boss. A lot of supervisors in that bay copied this behaviour and joined the boss with their own theatrical performances. I saw one of them go under an iron casting that was lifted by a crane, to wipe the base and make it clean from coolant and metal chips. This was something that he could have done just standing besides the lifted casting, but he went underneath taking that risk of his life, in the desperation to portray extreme involvement when the CEO was around. During these times I would withdraw quietly and sit inside the department as I found it extremely difficult and embarrassing to put up a performance like this.

Twenty three years have gone by and I still am a misfit when it comes to performances of this type.  And on the contrary being too direct and open has also had its ramifications. May be there is a balance that I have to strike and I want to strike that soon. But I don’t know why, I still feel so much for my first boss and for all what he was going through. Many times there are thoughts like these that you can never take out of your mind.

Friday, December 21, 2012

LESSONS FROM A CALL CENTRE SUPPORT STAFF

The last few days had been abnormally hectic at office. My sleeping hours had also become pretty less as we were clocking late nights at work. I was irritable to almost everyone around and stress levels were on the high, not because of the workload, but because of the situations churning up created by individuals. I did end up eating biriyani and chocolates and sometimes eat like a glutton, all these being the side effects of stress.

I hit home and then hit bed pretty late and woke up up pretty late too. I had to work out of home and while in the middle of it, I received a call from an insurance company where I had a policy for my vehicle. I think it was the voice of a very young support staff...probably a young girl. She had called up to verify my personal data and also to fill up the missing areas in that database.  In fact I had fully completed the form, but the company did not collect all the required data through that form. I was so impatient with her and kept asking her in a very angry tone as to why this data was not fully captured when I had filled up the original insurance policy form. I did not even allow her to speak freely and every time she started talking, I kept interrupting, pouring out all my accumulated frustration for which she was not the actual person responsible.

The young girl was so patient and matured in her response. She still continued to politely request me for the data and I finally gave her all the data what she wanted, inspite of the frustration that I demonstrated. She then thanked me and closed the call. An hour slipped by and I realized how immature a person I had been in front of a little girl, who was pretty younger to me. She had in fact demonstrated much more patience and maturity.

An hour later, I related this incident to my sister, as I was feeling bad about it. She told me that the little girl was only doing her duty, and was undergoing the treatment I gave her with patience, because she like many others very badly needed to hang on to their jobs. This is something that I actually know, but I wonder how I still am so very impatient and immature. How blessed I am when compared to so many such individuals going through such difficult jobs facing their rude customers.



Thursday, April 29, 2010

THE NOSE, THE BEARD, THE MOUSTACHE AND THE SIDEBURN


These are a few combinations of the nose, the beard,the sideburn and the moustache that I tried out with the Paint Brush package. These features are the ones that make a big impact on the first impression a man makes through this personality. Try it out if you want to have a tryst with Microsoft Paint Brush. All these together have just taken 20 minutes. You will enjoy.....